FAQ

OFFICE POLICIES


Our office(s) has a strict policy on tardiness for all our patient’s appointments. If we have a full schedule and you’re more than 15 minutes late, we will have to reschedule you. We like to respect our other patient’s time and appointment schedules and try to stay on time since your time is as important as our other patients.


We do not have a cancelation charge, however, if you cancel your appointments more than twice consecutively, we will ask that for your next appointment, you can only schedule day of and not ahead of time.


There is a $50 re-stocking fee for any glasses Rx order that is canceled after the purchase and invoicing. $25 for contact lens Rx Orders that are canceled. Any cancelations & returns are only allowed in store credit. We take pride in our customer service and quality of products. Our time is just as valuable as your time.


EXAM AND VISION QUESTIONS


No. An eye-glass prescription though related to a contact lens prescription is entirely different. Contact lenses need to be properly fitted to ensure good vision and health of the cornea.


20/20 vision means that you see at 20 feet what the average person sees at 20 feet. 20/200 means that you see at 20 feet what the average person sees at 200 feet. Many young patients have better than 20/20, e.g., 20/15. Only a few people have 20/10.


No. Just because you have 20/20 it doesn’t mean that you do not need correction, eye therapy, or treatment for a silent disease. Only a comprehensive eye examination will determine if your eyes are healthy and working properly.  Eye exams can lead to early detection of not only eye diseases but can also be a source for examining overall health.


To properly assess the retina (the back of the eye), we use to routinely dilate everyone. Looking at the retina through an un-dilated eye is like looking through the keyhole of your closet to see what is inside. Its easier and more effective if you open the door, put your head in and look around. The drops and technology used allows us to examine the back of the eye properly.


Absolutely, your eyes may be slightly sensitive to light and your near vision could be a little blurry,  however, wearing sunglasses or our temporary sunglasses will help.  The effects of the drops will wear off approximately 3-5 hours after dilation.

 

INSURANCE RELATED QUESTIONS


We offer special discounts for those without Vision Insurance, however, some medical insurance plans will cover routine or wellness eye exams for glasses. Coverage for contact lens fittings may not be covered.  Contact your medical insurance company for details, or we can help you confirm coverage.  Please give us a call for details on discounts for non-insured patients.


It’s easiest to call the number in the back of your insurance card and ask about filing an out-of-network insurance claim. If you select an out-of-network provider, you can expect to pay the full retail price for the services you want at the time of service. Typically, you must submit a request for reimbursement and an itemized copy of all your receipts to your vision insurance company to receive reimbursement. We will provide you with the proper itemized receipt for you to get your reimbursement for all procedures performed.


Absolutely, not everyone has the privilege of having insurance coverage. However, eye care and having optimal vision is important to function in every day life. We know this and we’re here to help! Please visit our Services section of the website to see details on our Affiliation Discounts, if you do not qualify, please call us for special pricing for our non-insured patients.


Flex spending is program created by the government which allows you to put away pre-taxed dollars in an account for use on medical care. Generally speaking the money must be allotted the year before use, around November or December, and must be used by the end of the year.

It has the advantage of allowing you to spend tax free dollars. If used at the beginning of the year you also get a year loan without interest. A double benefit.


To find out if you have Flex spending, consult your company benefits coordinator. We will not be able to help you that personal information.


You can used flex spending on purchase of exams, medical evaluations, office procedures, glasses, prescription sunglasses, sunglasses, contact lenses and contact lens accessories.